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Guest Eligibility
Patients must:
- Be 21 years of age or younger*
- Be undergoing active medical treatment at a local hospital
- Reside 25 miles or more from the House
*Patients over 21 with certain medical conditions may be eligible to stay at the House. Please contact the Family Support office 302-428-5317 before submitting a request.
- Check-ins are scheduled between 9:00 am and 8:30 pm Sunday-Thursday and 9:00 am-5:30 pm Friday. The Family Support office is closed on Saturdays.
- One room per family with a maximum of 5 guests (including infants and children) per room.
- Adults 18 and older, including the patient, must submit and clear a background check prior to check-in.
- Inpatient Admission: Check out of the House is required by 12 noon the day after discharge from the child’s inpatient stay.
- Outpatient Appointments: You may check in the night before the outpatient appointment and check out by 12 noon the day of the outpatient appointment OR You may check in the day of the outpatient appointment and check out the next day by 12 noon.
- We may not be able to accommodate requests to extend your family’s stay based on non-medical needs such as flights or other travel arrangements. Please make your plans accordingly.
Families with patients being treated at Nemours Children’s Hospital, Delaware may self-refer by submitting a room request at the links to the right.
International families and families with patients being treated at any other hospital must have the patient’s hospital social worker submit their room request.
Room Requests
The stay of a family currently at the House may be extended unexpectedly based on their child’s medical condition, so we are not able to accept reservations in the event a room is not available. Because of this, a family’s application is considered a room request and not a reservation.
Families are placed on a waitlist for the date they plan to arrive. Once placed on the waitlist, a Family Support Coordinator will contact the family 24-48 hours prior to the date they plan to arrive to confirm room availability.
Family App
Check out our Family App! You can get information about the House, updates, resources, activity calendar, and more!
OUR LOCATION
HOTELS
It is important to have a back-up plan for alternative lodging in the event our House is full and we are unable to accommodate your family. If we are unable to confirm a room for your family, you may contact one of our local hotel partners listed below who offer families a discounted rate.
HOTELS ON CONCORD PIKE
RATE/DISCOUNT
BOOKING DETAILS
Double Tree by Hilton
3.3 miles from the House
4727 Concord Pike
Wilmington, DE 19803
302-351-5504 (Sales Office)
302-478-6000 (Front Desk)
$89+ tax per night
Discount code: Ronald McDonald House Charities (RMHC) or Ronald McDonald House of Delaware (RMHDE)
Call the sales office to make reservations Monday-Friday
Call the front desk to make reservations Saturday-Sunday
Home2Suites by Hilton Glen Mills
7.7 miles from House
75 Applied Bank Blvd
Glen Mills, PA 19342
610-358-4716 (Front Desk)
$75+ tax per night
Discount code: Ronald McDonald House Charities (RMHC)
VIRTUAL HOUSE TOUR
FAMILY FAQ
Can my other children (patient's siblings) stay at the House?
Yes, siblings are permitted to stay.
Can my family tour the House prior to our stay?
Onsite tours are not offered prior to a family’s stay. However, families may take a virtual House tour here.
Can my family arrive a day early or stay an additional night for non-medical reasons such as my family's travel arrangements?
We may not be able to approve requests to extend a family’s stay for non-medical reasons. It is important to have a back-up plan for alternative lodging in the event your request cannot be granted.
Can my family have visitors during our stay?
Yes. All visitors must be signed in at the Front Desk by an adult staying in your guest room. They may visit your family from 9:00am-9:00pm in the common areas on the main floor of the House. Anyone visiting who is under 18 years old must be with their parent or legal guardian to visit.
Is the House allergen-free?
We are not an allergen-free facility. Menu items provided by our meal program as well as items in the community kitchens may contain or come in contact with common allergens such as milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybean and sesame.